Hosted Telephony

hosted telephonyHosted telephony is a cloud-based telephone system that sits in the cloud and allows companies to be able to use packet-switched connections to exchange forms of communications such as voice messages. It’s an all-in-one system that means the customer can manage their own systems at a low price point – due to the fact they don’t have to invest in costly technology.

By doing this over an internet connection it can be a useful low-cost alternative to having an expensive business telephone system installed in the office – which can mean it is a great selection for a smaller company with a lower budget for its business communications setup.

With the internet becoming increasingly important for all types of businesses – whether it is for sales or communication purposes – hosted telephony can prove to be a major boost for a firm.

Among the hosted telephone services we offer here at FirstNet Direct is Horizon, which is the latest technology to improve the communications sector. This allows voice calls to be made through the internet, offering companies high call quality at a low cost, as well as extra flexibility.

What does hosted telephony include?

Firms looking towards hosted telephony for their business communications systems will find that they can pick and choose what aspects they want to focus on in their setup.

The flexibility and scalability of hosted telephony makes it a great choice for a start-up, while smaller businesses with aspirations to grow in the future will also find it can be handy.

Hosted telephony also provides a greater level of control for a business user, due to the fact they can make changes via an easy-to-use online system.

All of the systems we install here at FirstNet Direct come with easy-to-access online administration that means all firms – from small companies based on a single site to massive corporations with various departments and offices – can benefit from hosted telephony upgrades.

Benefits of hosted telephony

Scalability is one of the key benefits of the hosted telephony systems we can offer here at FirstNet Direct. Newer businesses will want to make sure their setup can quickly be scaled up as the company grows and hosted telephony is an ideal way to do this.

Business continuity is extremely important to firms as well and this is covered with hosted telephony, as your calls can be instantly rerouted in the event of an outage – meaning you won’t be missing out on business.

Integration between home and office workers is complete too. This is set to become increasingly important for companies as employees ask to work remotely and choose their own hours to improve their work-life balance.

Arguably the main benefit of using hosted telephony is that it eliminates the need for a company to invest in a costly business telephone system, helping to keep their costs down and free up a budget to be spent on something else.

Key features of hosted telephony

A key feature of a hosted telephony system is that a member of staff will be able to work from home while still being connected to the office system.

Employees are increasingly asking their bosses to be able to work from home – especially those trying to balance their jobs with bringing up a family – and this will be a growing trend in the future.

Flexibility is vital for small companies that need to be able to adapt and hosted telephony ticks this box as well, as firms can use it with landlines, mobile phones or VoIP service.

The technology used by hosted telephony is a highly sophisticated one – with companies able to use features such as local numbers in the area of their choice – without any of the high setup costs of a physical system.

It’s a quick setup as well, so there is no waiting around for a business communications system to be installed and your company can be up and running extremely quickly with hosted telephony.


Our main type of hosted telephony offered here at FirstNet Direct is called Horizon.

This offers firms all the features they could possibly want from a full system, while saving them the sometimes vast expense of purchasing a pricey phone system. It’s quick and easy to set up, so can be a fantastic choice for a new firm or one that is small but growing rapidly.

Companies of all sizes find Horizon is a brilliant alternative to having a whole new system fitted and at the low monthly cost it is available for, it makes a big difference to the business.

How do I know what hosted telephony I need?

Hosted telephony can be a difficult concept to get your head around, so don’t worry if you’re still unsure whether or not it is right for you. The bottom line is that it is a low-cost alternative to a physical telephone system and it is located in the cloud.

Our staff here at FirstNet Direct can provide you with all the information and advice you need to help you to make an informed choice about changing your communications systems, whether it is Horizon that you feel is the best choice or another of the products we can offer you.

If you want to learn more about hosted telephony from our specialists here at FirstNet Direct, give us a call on 01827 218300 and we’ll be happy to talk you through it all.

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